Frequently Asked Questions
Orders & Payment
Q1: How can I place an order? A: You can add target encoder or precision‑machined products to cart, complete checkout and finish payment on our website. For custom‑made parts, please contact our sales team to get a formal quotation before ordering.
Q2: What payment methods do you support? A: We accept PayPal, credit card and debit card payments. For bulk orders, bank transfer is also available upon confirmation with our sales team.
Q3: Can I modify or cancel my order? A: Order cancellation is only available before shipment. Once the parcel is dispatched, cancellation is not allowed. If you need to adjust order information, please email service@floryatek.com as soon as possible before shipping.
Shipping & Delivery
Q4: Which countries do you ship to? A: We ship to most countries worldwide including USA, Canada, European countries, UK, Australia, New Zealand, Japan, South Korea and Mexico. If your destination is not listed, please contact customer service for shipping availability.
Q5: How long is the processing and delivery time? A: Standard handling time is 1‑3 business days. Total lead‑time depends on selected shipping method and destination. Economy shipping takes 8‑17 working days, standard express takes 5‑11 working days for major regions.
Q6: How do I track my package? A: After dispatch, you will receive an email with tracking number. You can track shipment status on the courier official website. If you cannot find tracking information, send your order number to our support email for help.
Q7: Who is responsible for import duties and taxes? A: Import duties, customs fees and local taxes are not included in product price or shipping cost. These charges shall be borne by the buyer. Please check your local customs rules in advance.
Product & Technical
Q8: Do you support custom products? A: Yes. We support custom encoders and precision‑machined components, including shaft size, housing, signal output, material selection, tolerance adjustment and surface treatment. Please provide your technical specifications for quotation.
Q9: What is your product warranty term? A: Our products come with a 1‑year warranty from delivery date, covering material and workmanship defects under normal operation. Damage caused by improper operation, modification or overload is not covered by warranty.
Q10: Can I get technical support for product selection? A: Sure. Please describe your application, working condition and required parameters. Our team will offer product‑selection suggestions via email.
Return, Repair & Refund
Q11: Can I return the purchased goods? A: We offer a 30‑day return window after delivery. Returned items must remain unused, unmodified and kept in original packaging. All returns must get prior approval from our customer service.
Q12: What if my product breaks out of warranty? A: We provide out‑of‑warranty repair service. You need to send the item back by ordinary airmail. We cover ordinary airmail return shipping after repair; express delivery fee will be charged at customer’s request.
Q13: How fast can I get my refund? A: After returned goods are received and inspected, refunds will be processed within 1‑3 working days to your original payment account. The actual arrival time depends on your payment provider.